All physical product orders are shipped via USPS/ UPS. You will receive an email update with your tracking number once your order has shipped!

FYI about Shipping:

Please be aware, after the order has left my hands to the USPS or UPS I am officially out of control of what happens to the order. The shipping companies [USPS or UPS] will be responsible for shipping and safe arrival of your purchased product.

I am not responsible for any damaged or missing packages, because I pack every order very carefully to ensure to the best of my ability so it arrives safely to the customer.

If the customer have lost or damaged their products, I recommend you to please contact your LOCAL USPS or UPS with your tracking information or problem first before coming to me.

Here is their online support help, but highly recommend to contact your local USPS or UPS for help first.

USPS Support Website to file a claim

UPS Support Website to file a claim

Shipment Processing & Handling Time:

All orders will be processed in 2-7 business days except original artworks.

Original Artwork orders turnaround time is probably 2-20 business days. The processing time of original artwork will take longer if I have to custom matt, mount, and/or frame the artwork.

All orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order from my personal reasons, I will contact you via email and announce through my newsletter, sns, and etc.

Tracking usually takes 24-48 hours to update after shipping labels get printed and scanned by USPS or UPS.

If you did not receive a shipping confirmation email within 10 business days after placing an order [no original artwork in the order], please email me so I can manually send the tracking and keep you updated. If you did not receive a shipping confirmation email within 20 business days after placing an order [contains original artwork in the order], please email me so I can manually send the tracking and keep you updated.

Shipping Time Estimates:

Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include weekends & holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected. CJKKJH or Catheryn Kim is not held responsible for:

• Mistakes made by shipping company

• Wrong addresses given by customers

• Damage to orders by postal service or other outside factors

• PO box issues

• Stolen packages during or after delivery

• Lost packages during and after delivery

If you have a specific question with respect to your shipment, please contact me at support@cjkkjh.com and provide your name, order number, and issue.

Domestic or U.S. Orders -

Stamped Letter Mail [Sticker Order Only]- 1-3 weeks Delivery [untracked & no insurance]

1 lb or less

USPS First-Class Package: 1-3+ Business Days Delivery [tracked & no insurance]

USPS Priority Mail: 1-3+ Business Days Delivery [tracked & yes insurance]

USPS Priority Mail Express: 1-2 Day Delivery [tracked & yes insurance]

Over 1 lb

USPS Priority Mail: 1-3+ Business Days Delivery [tracked & yes insurance]

USPS Priority Mail Express: 1-2 Day Delivery [tracked & yes insurance]

UPS Ground: 1-5 Business Days Delivery [tracked & yes insurance]

UPS 3 Day Select: 3 Business Days Delivery [tracked & yes insurance]

UPS 2nd Day Air: 2 Business Days Delivery [tracked & yes insurance]

UPS Next Day Air: 1 Business Day Delivery [tracked & yes insurance]

Please beware that due to COVID19 Pandemic, the orders may take an additional 1-2 weeks to arrive.

If you still haven’t received your order, please contact me through the contact form or at cjkkjhlabel@gmail.com with your full name and order number.

International Orders -

Stamped Letter Mail [Sticker Order Only] - 4-8+ weeks [untracked & no insurance]

Simple Export Rate: 1-4+ weeks [tracked & no insurance]

USPS First Class Package International: 1-4+ weeks [tracked & no insurance]

USPS Priority Mail International: 6-10+ business days [tracked & yes insurance]

USPS Priority Mail Express International: 3-5+Business Days

UPS Worldwide Expedited: 2-5 business days

UPS Worldwide Saver: 1-3 business days

UPS Worldwide Express: 1-3 business days

Service is subject to shipping delays and does not include handling/processing times. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. I, CJKKJH or Catheryn Kim, is not liable for any delays that may occur once your order has been shipped.

Please beware that due to COVID19 Pandemic, the orders may take an additional 1-4 weeks to arrive.

If you still haven’t received your order for more than 30 days, please contact me through the contact form or at support@cjkkjh.com with your full name and order number.

If you have multiple orders in a row and would like combine shipping, please write a note at checkout or drop me an email: support@cjkkjh.com

Shipping Rates:

Shipping charges for your order will be calculated and displayed at checkout.

International Customs, Duties, and Import Tax Fee [Outside the USA]:

All additional fees/duties/charges/taxes/delays imposed during or after shipping are the responsibility of the customer and must be paid to your country to claim your package.

I, CJKKJH or Catheryn Kim, will not collect or remit VAT. I, CJKKJH or Catheryn Kim, do not hold any responsibility of any potential custom and import fees/duties/charges/taxes/delays and this includes VAT.

After placing an order on this store, the customer agrees to be responsible for any international custom fees/duties/taxes/delays. You can check with your country’s customs office to determine what your additional costs will be before buying.

Please understand once again I, CJKKJH or Catheryn Kim, am not responsible for any import taxes or extra costs incurred due to customs and they are not included in the item price or shipping cost.

If you have a tracked international order, please check and monitor on your order often, so it doesn’t accidentally get returned to me due to the package being neglected at customs.

If any orders are returned to me from customs, I can do the following options below:

[A] Ship the order back to the customer, but the customer will be responsible for paying the extra shipping cost again.

OR

[B] I can refund your order, minus a 20% restocking fee and the full original shipping costs.

International Shipping Restrictions:

If you don’t see your country on here, please check the USPS website to see if your country’s postal service is accepting international mail or has any shipping restrictions. If not, feel free to email me and I will add your shipping zone to the list!